
Mark Stuyt

Sharka Chobot

Joe DeHaai

Inge Boubez

Jordy Starling
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| Area of Expertise | Book a meeting with | How to Contact |
|---|---|---|
| AI & Sales Leadership | Mark Stuyt | See Calendar |
| Neuroscience, AI and marketing strategy | Sharka Chobot | See Calendar |
| Practice Development, Sales Execution and Continuous Customer Engagement | Joe DeHaai | See Calendar |
| GTM, Demand Gen, Channel Strategy, AI | Inge Boubez | See Calendar |
| Video Strategy, Processes and AI Best Practices | Jordy Starling | See Calendar |
Presented By:
Sharka Chobot
Chief Transformation Officer
11:15am – 12:00pm
Hall 7A
AI adoption isn’t just a technological challenge—it’s a human one. Buyers often face fear, uncertainty, and skepticism when evaluating and using AI solutions, slowing decision-making and hindering adoption. Trust is the critical factor: partners who demonstrate transparency, reliability, and ethical AI practices will accelerate buying decisions, win more deals and unlock value faster.
In this session, you will learn the psychological and organizational factors influencing AI buyer behavior, and how to overcome emotional fear and resistance to increase buy in on both sides of the fence.
You will also learn practical strategies to build trust in AI offerings, from clear communication of capabilities and limitations to evidence-backed use cases. We’ll highlight how aligning AI initiatives with buyers’ goals and demonstrating measurable outcomes reduces hesitation and fosters long-term adoption. Learn how to build trust as the foundation of the buyer journey to achieve sustained AI adoption.
Presented By:
Inge Boubez
Chief Marketing & Growth Strategist
11:00am – 11:45am
PCC Level 1 – 1.G
Today’s buyers increasingly ask AI to summarize options, assess credibility, and recommend who to trust, often before visiting a website or engaging sales. If AI cannot clearly interpret your capabilities, outcomes, and differentiation, you become invisible at the moment it matters most.
In reality, AI evaluates signals from across your entire organization to decide whether you are worth recommending:
In this implementation-focused session, Inge Boubez presents a practical cross-functional framework paired with a technical SEO + GEO execution playbook built specifically for Microsoft partners competing in AI-driven discovery.
You will learn how to:
You will leave with a shared language your organization can align around, plus a prioritized roadmap your teams can execute together, so you are not just found, but chosen when AI is shaping the shortlist.
Presented By:
Mark Stuyt
Chief Engagement Officer
5:15pm – 6:00pm
Hall 7 – Level 1 – 1.C + 1.D
Your customers aren’t saying “no” to AI because they don’t see the value. They’re hesitating because they’re overwhelmed by too many solutions and options and uncertain about their value. AI solutions offer complexity and too little clarity. In today’s saturated business solution market, buyers are emotionally exhausted and unsure how AI solutions fit into their business not just today but long term. This session equips Microsoft sellers and partners with a neuroscience-backed approach to cut through the noise, lower the emotional barrier to adoption, and build trust.
Presented By:
Joe DeHaai
Chief Impact Officer
11:15 am – 12:00 pm
PCC Level 0 – 0.A + 0.B
ERP partners are not failing at customer engagement. Rather, they are optimized for a world that no longer exists.
AI is accelerating a shift that many partners sense but struggle to name. Expectations after go-live are changing, and long-standing assumptions about support, value, and engagement are being quietly challenged.
In this keynote, Joe DeHaai from Neural Impact explores why traditional customer engagement models are starting to break down, the neuroscience behind trust, bias, and resistance to change, and how AI is acting as a forcing function for a new kind of partner–customer relationship. Attendees will leave with a clearer understanding of why a change in their customer engagement model is inevitable and what it will take to remain relevant, trusted, and differentiated as customer expectations continue to
evolve.
Presented By:
Jordy Starling
B2B Video Marketing Consultant & Producer
5:30 pm – 6:15 pm
Room: Celebration 14-15
There are many useful AI tools available for video production. But there are considerable risks associated with using these tools incorrectly. Humans are proving to have strong emotional reactions to inauthentic and overuse of AI generated or assisted content? Is AI “slop” in marketing having an adverse effect on brands? How do you strike the right balance between efficiency and authenticity to ensure you are still emotionally engaging your buyers and not putting your brand at risk?
This session considers the most current state of AI video marketing tools and processes and finally gives light to the right and wrong ways to use AI in video marketing. Discover easy-to-use tools for planning, remote recording, quality enhancement, and editing workflows. We’ll also explore creative uses for generative AI without risking your buyer’s emotional bias to your brand.
By the end of this session, you’ll have a clear, actionable framework for adopting AI into your video workflow for saving time and money while delivering emotion-based high-impact videos that engage your audience and drive results.
Takeaways:
7:00am-8:30 Pacific Time
5 Week Training Investment:
$1,800 US per participant $4,500 US per partner company (up to 5 participants)Conduct the 5 minute self assessment and get a sense of where your gaps are.
Resources to help accelerate your cloud customer acquisition
Download the slides for Directions Lyon 2023
The global Business Applications SMB market represents a huge opportunity for partners, but targeting small and medium sized businesses within the cloud-buying landscape requires a shift in how you sell, market, and package cloud-based business applications. A sales, marketing, and delivery foundation that can reach a higher volume of customers, deliver faster time to market, and enable the business to scale and expand globally all while maximizing margins is critical to success.
We look forward to seeing you in booth B5 in the ISV expo! Should you need to reach us on site, you can text or whatsapp:
Mark +1 (604) 617-8522 – mark@neuralimpact.ca
Sharka +1 (604) 612-2008 – sharka@neuralimpact.ca
Joe +1 (317) 989-7931 – joe@neuralimpact.ca
Inge +1 (604) 807-7070 – inge@neuralimpact.ca
Jordy +1 (250) 808-7161 – jordy@neuralimpact.ca
Svitlana +1 (778) 706-7264 – svitllana@neuralimpact.ca